DVA will clean the windows I can reach, but won’t clean those I can’t

Thanks for publishing my letter yesterday – Why my Defence doctor sacked me as a patient

Another thing you might find funny…

DVA, as you may be aware, provide ‘HHS’ (Household Services) for Veterans, depending on their accepted claims/conditions.

I, due to my Bi-Lateral Foot Drop and complete nerve damage below the knees on both legs (meaning I have no lower limb strength, balance or proprioception at all), cannot climb ladders or get up on roofs etc like I once could.

I have Window Cleaning and Gutter Cleaning as part of my accepted Household Services, but have been told that, as I live in a two story house, DVA will cover the cleaning of the ground floor windows only and not the 2^nd story windows or the gutters, as they aren’t covered due to being too high.

Well:

1. I can clean the ground floor windows myself as I can reach them, it’s the 2^nd story windows and gutters I cannot clean due to my accepted conditions; and,
2. the DVA-approved window and gutter cleaners have insurance, tools and safety gear to clean 2^nd story windows and gutters and do so on a daily basis.

So basically – even though, through my service accepted conditions, I can’t manage to clean the windows on the 2^nd floor and gutters myself – and my window cleaner is willing and able to do it for me – DVA are denying my claim for services.

It’s so funny it makes me laugh.

 

Sincerely,

Tim Pickering
via email

 

FILE PHOTO (September 2008): Leading Aircraftman Nick Atterton cleans the windows on an AP-3C Orion in the Middle East. Photo by Able Seaman Paul Berry.

 

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