New govt to hire more staff/other initiatives to address DVA backlogs

A key report into the Department of Veterans’ Affairs’ claims processing system has today been made public.

Minister for Veterans’ Affairs Matt Keogh said the report found 37 initiatives which would improve the department’s processes, reducing the wait times for veterans and their families.

“We must reduce this claims backlog,” Minister Keogh said.

“It simply isn’t good enough to have people who have put on a uniform and served our country wait for such a long time to access the support they are entitled to.

“I believe it’s important to be accountable, and to get on with making positive changes as soon as possible – that’s why I have asked the department to release the report publicly.

“We are turning a new leaf here and we want to get on with implementing changes as quickly as possible to improve the wait times for veterans.

“That means employing more staff in the department and to move away from labour hire so we can build and retain the skills and experience needed to support veterans and their families as they so deserve.

“We want to alleviate any pressure the veteran community are feeling, and that’s why improving DVA’s compensation claims and payments processing system is so important.”

Find full report here

In September 2021 DVA commissioned independent consultants McKinsey & Company to examine the claims processing system.

McKinsey worked closely with the department, ex-service organisations and other members of the veteran community and considered submissions in their investigation.

McKinsey identified 11 priority initiatives and created an implementation plan for the department.

“Some initiatives had not been resourced by the previous government and
we are working through those now,” Minister Keogh said.

“DVA has commenced planning and implementation, and is working with
government to prioritise further efforts.”





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Posted by Brian Hartigan

Managing Editor Contact Publishing Pty Ltd PO Box 3091 Minnamurra NSW 2533 AUSTRALIA

5 thoughts on “New govt to hire more staff/other initiatives to address DVA backlogs

  • 21/07/2022 at 6:34 pm

    Matt Keogh is just another bum warming a seat, he never replies to anything, letters or emails asking for assistance. Darren Chester was exactly the same, good at fine speeches about veterans but nothing else. I thought that Andrew Gee just might be different, at least one of his lackeys replied to my letter, with a standard quote from the VEA legislation, which in colloquial terms meant, ‘get stuffed.’ Its obvious to this veteran that the Minister’s elected to the position of the Veteran Affairs portfolio are nothing but toothless tigers, they can’t make an executive decision if they find that the DVA has wronged a veteran. In other word’s they have no power whatsoever, other than to spruik feel good rubbish about veterans to a captive audience. (Money for old jam) Which means that veteran’s who have been poorly administered by the DVA are made to pay for their inefficiency and incompetence every time. ‘Thank you for your service.’ Blah!!!

  • 06/07/2022 at 2:43 pm

    Pigs might Fly. Requested Info from DVA 12 months ago still waiting a reply.

  • 27/06/2022 at 1:45 pm

    Silly me, I thought the process was deliberately slow to deter applications. Is one of the 37 ‘initiatives’ designed to change that tactic?
    Here’s a suggestion, replace or augment some of the DVA staff with seconded uniform Defense members for 6 to 12 months to work in the process and re-write the work manuals. The Victoria Police did that years ago when their payroll system kept stuffing up, worked wonders.

  • 26/06/2022 at 3:43 pm

    And mumma bear said to pappa bear,”Who has been sitting in my chair?” so they formed a committee and after an investigation they decided to look into the goings on of the chair sitters if the committee could identify them.

  • 26/06/2022 at 9:51 am

    How many times have we been told this; believe it when you see it happening.


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